This privacy notice lets you know what happens to the personal information you provide to us when you use our services, what to do if you have any queries relating to data processing, and how to exercise your rights.
Trades Training School Limited is registered as a Data Controller with the Office of the Information Commissioner under registration number Z210499X and we are the data controller of any personal data that you provide to us.
Our contact details are:
Trades Training School Limited
Block 3, Unit 2
Peffermill Industrial Estate
Phone: 0131 6611833
email: [email protected]
What personal information we collect, why, and who it is shared with
We will never share your personal information with anyone else apart from where required by law or for the purposes of providing our services to you.
If you have subscribed to our newsletter we will occasionally send you details of offers, discounts or useful information. We will not share your details with anyone else or carry out marketing on behalf of anyone else. Your email address will be stored with Mailchimp until you chose to unsubscribe which you can do at anytime (https://www.intuit.com/privacy/statement/)
Course enquiries and bookings
You can submit and enquiry to us by telephone, email or the enquiry form on our website.
On occasions telephone enquiries will be handled by a third party answering service The Answer Centre (https://www.theanswercentre.co.uk/privacy-policy/). Their role is limited to collecting and passing your details to us.
To make an enquiry or booking we require your name, address, email address and telephone number which is stored on our customer database via Insightly (https://www.insightly.com/gdpr/). This information is required so that we can provide information to you, arrange the booking and notify you if there are any changes to the booking.
We will only request information necessary for this purpose and this will be retained for a reasonable period of time, or when it is clear that you do not intend to acquire services from us.
When you pay for our services we are required by law to issue you with a VAT invoice which will include your name, postal address and details of what you have purchased. Invoices will be kept for 7 years and may be shared with HMRC where required. They are stored on our accounting system Xero (https://www.xero.com/uk/about/terms/privacy/). VAT invoices will also be shared with our accountants for the purposes of providing accountancy services to us.
When we take payment via credit or debit card we will not store your card details on our systems. These will only be used to take the payment via Worldpay merchant services.
After your course you will have the option of opting in to our student support groups, either on Facebook, WhatsApp or both. Although these are private groups, their purpose is for group support and networking, therefore, your details will be available to other members of the group along with any content you share. You can leave these groups at any time.
Cookies and internet
By clicking the cookie acceptance on the website you acknowledge and permit the use of the cookies outlined above. If you do not wish cookies to be used, please deactivate cookies by adjusting your browser settings accordingly.
Our website may contain links to and from the websites of our partners, for example, awarding bodies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these. Please check these policies before you submit any personal data to these websites.
Our website may offer you the opportunity to share or follow information about us using third party social networks (such as through “share this”, “like” or “follow” buttons).
Any person under the age of 16 must ask a parent or guardian to submit data on their behalf.
Data storage & transfer
Data is stored on computers and backup devices in secure locations to which access is controlled. Physical data storage devices are protected by industry standard encryption tools and anti-virus software. Please be aware that any data transferred by email will also be stored on the servers of the relevant email provider and may continue to be stored there until deleted at an appropriate time.
Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically and any transmission is at your own risk. However, once we have received your information, we will use strict procedures and security features to restrict unauthorised access.
We shall send data to you normally using SSL & TSL secure email service or on occasion f necessary by post.
Your personal data must be protected in accordance with the Data Protection Act 1998 and the General Data Protection Regulation May 2018.
These provide that the data we hold about you should be processed lawfully, fairly and in a transparent manner. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.
You have the right to immediate erasure of your personal information as well as the right to withdraw your consent at any time. Please be aware that in some cases we require your personal information in order to carry out the services we are providing. As long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed. We may no longer be able to carry out the services in question.
Exercising the right of erasure will remove all of your personal details. There are exceptions to this right, fr example, where the information is required to comply with a legal obligation.
Please email or write to us, and a member of our team will process your request. Once your request has been received and processed you will receive an email confirmation.
Subject Access Request
You also have the right to request a copy of information that we hold about you and we are happy to provide that. Please contact us by email or write to us at our postal address. You may ask us to correct or delete any information which you feel is inaccurate.
If you are unhappy with how we process your data you have the right to complain to the Information Commissioners office https://ico.org.uk/global/contact-us/
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so feel free to contact us first.